🌸 Student Support
Need help with your online class? We’re here for you!
📱 Contact Us
💬 WhatsApp: +62 0881-9091-091
Mon-Fri, 9AM-5PM WIB
📧 Email: jessicacakestudio@gmail.com
Response time: Within 24 hours
⚡ Common Issues
❌ Can’t access video → Troubleshooting Guide
🔑 Forgot password → Reset Password
💳 Payment not confirmed → Check Order Status
❓ Before Purchase
Q: Do I need any prior experience?
A: No! All our classes are beginner-friendly.
Q: What tools do I need?
A: All tools are listed in the PDF shopping list included in each class.
Q: Is this a live class or recorded video?
A: Pre-recorded video tutorials you can watch anytime, anywhere.
Q: Can I watch on my phone?
A: Yes! Watch on any device – laptop, tablet, or smartphone.
Q: How long is the access?
A: Lifetime access – watch as many times as you want, forever! ✅
💳 Payment
Q: What payment methods do you accept?
A: CIMB Niaga, BNI, BRI, Bank Mandiri, PermataBank, GoPay, dan GoPay Dynamic QRIS.
Q: How long until my payment is confirmed?
A: Usually within 5-10 minutes for e-wallet, instant for bank transfer.
Q: I already paid but no confirmation email?
A: Check your spam folder first. Still nothing? WhatsApp us with your payment proof.
🎬 Accessing Your Class
Q: How do I access my class after purchase?
A: Login → click Online Class menu → select your purchased class.
Q: Video won’t play?
A: Try these steps:
1. Refresh the page
2. Clear browser cache
3. Try different browser (Chrome recommended)
4. Check your internet connection
Q: Forgot password?
A: Click “Forgot Password” on the login page.
Q: Can I download the video?
A: Videos are for streaming only and cannot be downloaded.