Student Support

CONTACT US

WhatsApp: +62 0881-9091-091
Monday - Friday, 9 AM-5 PM WIB

Email: jessicacakestudio@gmail.com
Response time: Within 24 hours


COMMON ISSUES

Can’t access video → Troubleshooting Guide
Forgot password → Reset Password
Payment not confirmed → Check Order Status


BEFORE PURCHASE?

Q: Do I need any prior experience?
A: No! All our classes are beginner-friendly.

Q: What tools do I need?
A: All tools are listed in the PDF shopping list included in each class.

Q: Is this a live class or recorded video?
A: Pre-recorded video tutorials you can watch anytime, anywhere.

Q: Can I watch on my phone?
A: Yes! Watch on any device – laptop, tablet, or smartphone.

Q: How long is the access?
A: Lifetime access – watch as many times as you want, forever!


PAYMENT

Q: What payment methods do you accept?
A: CIMB Niaga, BNI, BRI, Bank Mandiri, PermataBank, GoPay, dan GoPay Dynamic QRIS.

Q: How long until my payment is confirmed?
A: Usually within 5-10 minutes for e-wallet, instant for bank transfer.

Q: I already paid but no confirmation email?
A: Check your spam folder first. Still nothing? WhatsApp us with your payment proof.

ACCESSING YOUR CLASS

Q: How do I access my class after purchase?
A: Log in → click the Online Class menu → select your purchased class.

Q: Video won’t play?
A: Try these steps:
   1. Refresh the page
   2. Clear browser cache
   3. Try a different browser (Chrome recommended)
   4. Check your internet connection

Q: Forgot password?
A: Click “Forgot Password” on the login page.

Q: Can I download the video?
A: Videos are for streaming only and cannot be downloaded.