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Jessica Cake Studio was founded out of Jessica’s deep love for creating elegant and timeless cake designs. Based in Surabaya, the studio specializes in wafer paper flowers and fondant cake decorating, combining artistry with precision and modern techniques.

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Go to jessicacakestudio.com/login and log in with your registered email.

Check your purchase
Go to My Account → check if your order status is Completed.

Payment still processing?
Wait 5-10 minutes and refresh the page. If still not confirmed after 30 minutes, WhatsApp us with your payment proof.


LOGIN ISSUES

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Click Forgot Password on the login page. Check your email (including spam folder) for the reset link.

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PAYMENT ISSUES

No confirmation email after payment?
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2. Wait 10-15 minutes
3. Still nothing? WhatsApp us with a screenshot of your payment proof

Payment failed?
Try a different payment method. We accept CIMB Niaga, BNI, BRI, Bank Mandiri, PermataBank, GoPay, dan GoPay Dynamic QRIS.

Double charged?
WhatsApp us immediately with both payment screenshots. We will resolve this within 24 hours.


DEVICE ISSUES

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